How to order
From first enquiry to delivery
Branded gifts are not a checkout purchase. Every order is quoted, proofed and produced to your specification, so here is the whole route laid out, what we need from you at each point and what happens next.
Eight steps
What happens, and when
Most orders run straight through this. Where something needs a decision from you, it is listed against the step so nothing waits on a message neither side sent.
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01
Choose your items
Shortlist what fits the occasion.
Work through the catalogue and pick out what you are considering. If something is not listed, describe what you have in mind and we will look for it. Send the shortlist over by WhatsApp, by email or through the enquiry form.
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02
Set the specification
Product, quantity, branding and budget.
We go through the details with you: colours, sizes, where the logo sits and which branding method suits that surface. If the budget is fixed, tell us and we will show you what it reaches rather than quote past it.
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03
Quotation
A written quote in AED.
The quotation lists the item, the specification, the branding method and the delivery. Once you confirm it in writing we move on to artwork.
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04
Artwork and proof
You send the logo, we send back a proof.
We prepare the layout from the file you send and return a digital proof showing the logo at the size and position it will be produced at. Nothing goes into production until you approve it.
We lay out the artwork you supply. Original design work is not part of the quotation.
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05
Deposit
A 50 per cent deposit opens the production slot.
Bulk orders start on a 50 per cent deposit. Production begins once the payment clears, and the balance is settled before the goods are dispatched.
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06
Production
Your order goes onto the line.
We keep you posted as the order moves through printing and finishing. If you want to see the branding in the hand before the full run, ask for a pre production sample.
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07
Delivery
Dispatched once the balance is settled.
The quotation covers delivery to one address. If the order has to reach several offices, or an event venue on a set day, say so at the quotation stage so it is priced in rather than added later.
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08
After delivery
Tell us within seven days if anything is wrong.
Check the goods when they arrive. If anything was damaged in transit or does not match the proof you approved, contact us within seven days of delivery and we will put it right.
Before you order
The things worth knowing early
None of this is a surprise at the end. It is all settled at the quotation stage, and it is here so you can plan around it.
Minimum quantities
Most items carry a minimum order quantity and it changes with the product and the branding method. We will tell you the minimum for whatever you shortlist.
Pricing
Quotations are issued in AED against one quantity and one specification. Unit prices usually fall as the quantity rises.
Samples
A pre production sample can be arranged before the full run. Ask at the quotation stage so it is built into the schedule.
Artwork
We lay out the file you send. Redrawing a logo or creating a design from scratch is not part of the quotation.
Delivery
Quotations include delivery to one address in the UAE. Extra drops, event deliveries and individual despatch are quoted separately.
Changes after approval
Once you approve the proof the artwork is locked. A change after that means a new proof and can move the schedule.
Ready when you are
Tell us what you are planning
Send the occasion, roughly how many you need and your budget. We will come back with a shortlist and pricing.